Let’s be real: most fans feel like their favorite team doesn’t care about their opinions. But some teams genuinely stand out for how they engage with their fans. Whether it’s through social media, public forums, or fan events, these teams are known for actually listening and making their fans feel heard. That said, let’s be honest—just because they try doesn’t mean it always works. Fans still get frustrated, and no team is perfect at balancing feedback with running an organization. Here are the top 5 teams that get it mostly right—and how you can let them know what’s on your mind.
1. Green Bay Packers (NFL)
The Packers fans don’t just cheer for the team—they own it. This setup makes them extra invested in fan feedback. From public shareholder meetings to open forums, the Packers really do a good job of keeping their fans in the loop and hearing them out. However, with so many voices to consider, decisions like drafting or coaching changes can still leave some fans feeling left out.
How to Get in Touch:
Social Media: They’re active on Twitter and Instagram—great for quick responses.
Shareholder Meetings: If you’re one of the lucky shareholders, you can attend meetings and ask questions directly.
Online Contact Form: The Packers’ website has a fan feedback section.
2. Chicago Cubs (MLB)
Cubs fans waited over a century for a World Series, so the team knows how important it is to keep them happy. Whether it’s Q&A sessions with management, special fan events, or surveys, the Cubs are great at making their fans feel like part of the team. On the flip side, some roster moves or ticket pricing changes haven’t always landed well with fans, showing that even a team that listens can’t always deliver on every expectation.
How to Get in Touch:
Cubs.com Feedback: Submit your thoughts on their website.
Social Media: Their Twitter and Instagram are buzzing with activity, especially on game days.
Cubs Convention: A perfect spot to connect with the team and give your two cents.
3. Atlanta Hawks (NBA)
The Hawks have mastered the art of modern fan engagement. They run surveys, chat with fans on social media, and even tweak game-day promotions based on feedback. The team’s efforts to connect are genuine, but navigating big decisions like trades or coaching shifts can still leave some fans feeling like their voices didn’t make it through. Overall, the Hawks have shown a strong commitment to fan interaction—even if they can’t act on every suggestion.
How to Get in Touch:
Social Media: @ATLHawks on Twitter and Instagram—they’re quick to respond.
Email Surveys: Season ticket holders often get surveys asking for feedback.
Fan Services: Got a suggestion? Their fan services team is all ears.
4. Seattle Sounders FC (MLS)
Seattle Sounders fans are some of the most passionate in Major League Soccer, and the team knows it. They regularly involve supporter groups in decisions and host events where fans can speak directly to leadership. The Sounders have built a reputation for collaboration, but that doesn’t mean frustrations never arise—especially when it comes to things like ticket prices or on-field results. Still, they’ve proven they’re willing to engage and adapt based on feedback.
How to Get in Touch:
Social Media: The Sounders are super active on Twitter and Instagram.
Supporters Groups: Joining groups like Emerald City Supporters can get you even closer to the action.
Open Forums: They host events where fans can connect with team reps directly.
5. Dallas Mavericks (NBA)
The Mavericks have long been a fan-first team, though Mark Cuban isn’t as hands-on as he used to be. The team still prides itself on listening to fans, whether it’s through ticket pricing feedback, community events, or social media. While fans’ expectations can sometimes clash with the realities of building a competitive team, the Mavs continue to prioritize creating a positive fan experience and keeping communication lines open.
How to Get in Touch:
Social Media: Hit up @dallasmavs on Twitter or Instagram to share your thoughts.
Fan Feedback Email: The Mavs have a dedicated email for suggestions.
Community Events: A great way to connect with team reps and other fans.
The Bottom Line
Even the most fan-friendly teams can’t satisfy everyone all the time. Sports are emotional, and it’s impossible to please millions of passionate fans with differing opinions. But these five teams are doing better than most at engaging with their communities and taking feedback seriously.
If your team isn’t on this list, maybe it’s time they were. These five teams prove that fans can make a difference when organizations take them seriously. Don’t hesitate to reach out to your favorite team—they just might surprise you by listening. Whether it’s through a quick tweet, a fan survey, or even joining a supporters' group, your voice matters. So, go ahead and make it heard!